CUSTOMER SUPPORT MADE SIMPLER BY DANFOSS
Danfoss is making it even faster and easier for customers to access its new Customer Service Centre (CSC) at Denham, Buckinghamshire.
As part of a major investment in centralised, value-added support Danfoss is replacing the separate email addresses for each product line with a single point of contact.
From 5th December 2017, the email address for contacting Danfoss customer service and technical support teams will be:
firstname.lastname@example.org for the UK and email@example.com for Ireland.
As part of this Danfoss is introducing the latest customer service technology to ensure our CSC have the best tools available to ensure we can delight our customers and reflects Danfoss’ vision to continuously improve service.
Tosh de Silva, Customer Service Country Manager UK & IE explains,
“This efficiency improvement allows us to centralise our Customer Service Centre bringing talented customer service professionals together in one place working to support our customers, making it an exciting time for all.
These changes are being introduced as part of the ONE Danfoss programme streamlining working practices with the use of globally aligned processes which will mean faster, simpler and more relevant services to our customers.”